Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@yarahair.com.

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  • About Orders
  • About Hair Quality
  • About Hair Business

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

About Orders

Step 1: Contact us through the "wholesale inquiry" button, WhatsApp at https://wa.me/8613826557948, or email at info@yarahair.com with your order details.

Step 2: Receive the offer sheet within 24 hours.

Step 3: Confirm the offer sheet to receive the invoice.

Step 4: Make the payment.

Step 5: We'll process your order and ensure timely delivery.

There is no minimum order requirement; you can purchase any quantity, from one bundle to a hundred or more. Buying in larger quantities offers greater discounts.

We accept PayPal, Western Union, Money Gram, and Bank Transfer. While our website's online payment is limited to PayPal, you can contact our customer service for alternative payment options.

Our website is certified by card organizations, ensuring its legality. Rest assured, your payment information is securely managed by your bank or card organization, and we do not retain it. We solely use your shipping details for delivery, and your information is kept confidential and secure.

About Hair Quality

Yes, all our lace wigs are crafted from 100% human hair, allowing you to treat them like your natural hair. You can dye and bleach the hair as desired. While it can be permed, frequent perming is not recommended as it may harm the hair strands.

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.

Yes, it's the actual length. When measuring, please stretch the hair. For instance, if you purchase a 12-inch straight bundle, it will measure 13 inches, with each bundle being 1 inch longer than the stated length.

t's normal and not a quality problem. While we use real photos for our products, differences in monitors, lighting, and camera settings can lead to slight color variations. Therefore, products with the same color number may have minor differences.

About Hair Business

How can I find a reliable hair vendor?

1. Research online and check for reviews and recommendations.

2. Attend hair industry events and trade shows to connect with vendors.

3. Join industry forums and networks for insights and referrals.

4. Contact multiple vendors, ask questions, and request samples to assess their products and service quality.

1. Research: Check for reviews from reliable sources, not just influencer reviews.

2. Compare Prices: Ensure prices are reasonable for the quality.

3. Check Return Policy: Look for a straightforward refund policy.

4. Verify Website: Confirm the website's authenticity, including photos and prices.

5. Avoid Social Media Ads: Purchase from the official website, not social media pages.

6. Business Certificates: Request them for bulk orders and verify details.

7. Ask Questions: Engage vendors with inquiries; legitimate ones are responsive.

8. No Rush for Payment: Be cautious of vendors rushing you to pay without product testing.

1. Research the vendor's reputation and track record.

2. Place sample order to assess product quality.

3. Clarify terms of payment, shipping, and returns.

4. Use a secured payments system like Paypal.

5. Discuss communication and customer support.

6. Ensure the vendor aligns with your business values and goals.

1. Hair quality and source.

2. Pricing and bulk order discounts.

3. Shipping and delivery times.

4. Return and exchange policies.

5. Payment methods accepted.

6. Any customization options available.

Unable to find satisfactory answers ? Contact Support