The HAIR Retailer's Checklist: 7 Steps to Quality Control Your Next Hair Order (And Avoid Bad Batches)
Introduction: Why Quality Control Matters
Nothing damages a hair business faster than poor-quality products. Shedding, tangling, inconsistent textures, mixed lengths, and wrong colors can all ruin your reputation with clients.
Whether you’re running a salon, hair boutique, or online store, it’s your job to check every batch before you sell it. A simple quality control (QC) process helps you spot problems early, fix them fast, and avoid costly refunds or complaints.
Below is a 7-step checklist to help you manage QC with confidence.
✅ Step 1: Check Packaging & Labels
When your hair shipment arrives, first inspect the outer box for damage. Open it carefully.
- Are the bundles packed neatly and protected?
- Do labels match your order (length, texture, color)?
- Are the wefts sealed and secure?
If anything looks off, take clear photos immediately.
✅ Step 2: Count & Weigh Each Bundle
Suppliers sometimes pack extra grams — or short you. Weigh each bundle and compare it to your invoice.
- Standard: 100g per bundle (3.5 oz).
- Check that all bundles are the same weight.
- Count closures, frontals, or wigs too.
✅ Step 3: Inspect Hair Texture & Pattern
Lay out a few bundles on a clean surface.
- Is the texture what you ordered (straight, body wave, curly)?
- Are the curls uniform?
- Is the pattern loose or tight as promised?
Run your fingers through the hair. It should feel smooth from weft to tip.
✅ Step 4: Test for Shedding & Tangling
Gently comb or finger-run a section.
- A few strands falling is normal — excessive shedding is not.
- Shake or brush lightly to test tangling.
- Good-quality hair should remain manageable.
✅ Step 5: Check Color & Luster
Place the hair under good light.
- Does the color match your spec? #1B, natural black, or colored?
- Is the luster healthy but not shiny like synthetic hair?
- Any strange smells? A strong chemical smell is a red flag.
✅ Step 6: Wet Test (Optional but Useful)
Spray a small section with water.
- Raw or virgin hair should bounce back to its natural texture.
- This test shows if hair has been overly processed.
If the hair goes limp or loses its wave, it might not be raw.
✅ Step 7: Document & Communicate
If you find issues:
- Take clear photos or videos.
- Contact your supplier quickly.
- Be polite but firm — explain what’s wrong, attach proof, and request a solution.
Reliable vendors will offer replacements or partial refunds if your claim is fair.
Extra Tips to Avoid Bad Batches
- Always start with a sample order if using a new vendor.
- Keep all conversations in writing.
- Make a standard QC checklist for staff to follow.
- Build a long-term relationship with your supplier — good partners stand by their quality.
Final Thoughts
A clear QC process keeps your clients happy and your profits safe. Use this checklist for every shipment — large or small.
Your reputation depends on the hair you sell. Inspect carefully, document everything, and handle problems quickly. Your future self (and your loyal clients) will thank you!
